Ethical Charter

1. Transparency about the nature of the service

CoVœur is a virtual support tool based on artificial intelligence. We commit to being transparent about this nature at every interaction.

CoVœur is not a psychologist, a couples therapist, or a physician. The analyses produced are indicative and do not constitute a clinical diagnosis or therapeutic treatment. We clearly remind you of this in our reports and in our Terms of Use.

2. Grounded in the science of relationships

CoVœur is designed with relationship professionals — clinical psychologists, couples therapists, certified relationship coaches. The analytical frameworks used (attachment theory, NVC, CBT, love languages) are based on models recognized by the scientific community.

This professional contribution is about design: the analytical frameworks, the content and the safeguards. It is not clinical supervision of the exchanges: CoVœur runs without a human on duty, and no professional follows situations in real time.

3. Respect for informed consent

Using CoVœur is based on free and informed consent. You choose what you share, when you share it, and you can stop the process at any time.

WhatsApp conversation analysis requires explicit double consent from both partners. No analysis is performed without the prior, documented agreement of both parties concerned.

4. Confidentiality and protection of sensitive data

We handle your relationship data with the utmost discretion. This data — particularly sensitive as it relates to your intimate life — is never shared with third parties for commercial purposes.

In WhatsApp conversations submitted for analysis, first names, addresses and numbers are replaced by neutral identifiers before processing. The raw version is not retained. Only the elements necessary to provide the Service are processed — the exact retention periods are set out in article 8 of the privacy policy, which prevails.

What you entrust to CoVœur is intimate data — how you are doing, your relationship, what you are going through. We do not gloss over it: the GDPR treats it as sensitive data, its processing is the subject of an explicit, separate consent at sign-up, and you can withdraw that consent.

5. Neutrality and non-judgment

CoVœur adopts a stance of compassionate neutrality. Our analyses do not pass moral judgment on your life choices, your romantic or emotional orientation, the shape of your relationship, or your personal values.

We respect the diversity of relationship models and commit not to impose any standard of what a “good relationship” should be.

6. Responsible AI

CoVœur is committed to the responsible use of artificial intelligence:

• The AI models we use (Azure OpenAI, Microsoft — hosted within the European Union and in Switzerland, a country recognized as adequate by the European Commission) are guided by precise instructions to ensure care, accuracy, and humility
• Analyses are reviewed by the CoVœur team, and relationship professionals contribute to the design of the analysis frameworks and to the review of content
• We don’t claim absolute objectivity: results depend on the information provided
• We explicitly state that AI can be wrong and encourage you to consult a professional for any need for deeper support

7. No false promises or dramatization

CoVœur pledges not to promise guaranteed romantic outcomes, and not to dramatize situations to create dependence on the service.

Our analyses aim to provide practical insights and action steps, fostering empowerment and autonomy. We don’t create relational anxiety where it doesn’t exist, and we don’t fuel conflict.

8. Referral to professionals

CoVœur recognizes the limits of its support. In some situations, follow-up with a mental health professional is essential. We commit to:

• Clearly flag situations that fall outside the scope of the Service (severe distress, domestic violence, psychological crisis)
• Actively encourage seeking professional help when analyses indicate it
• Never substitute for necessary therapeutic care

CoVœur is not a substitute for therapy — it’s a complement.

9. Accessibility and inclusion

CoVœur aims to be accessible to as many people as possible. We commit to using clear, inclusive language, respecting the diversity of family and relationship configurations, and avoiding any gender, cultural, or social bias in our analyses.

10. Continuous improvement

CoVœur is committed to continuous improvement. Your feedback is invaluable for refining our analyses and supporting you better. Every report can be followed by your feedback, which we use to improve the quality of the Service.

11. Ethics contact

If you believe CoVœur has fallen short of any of these commitments, we want to know. Contact us via our contact form. We commit to addressing any ethics-related complaint seriously and as quickly as possible.